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Strengthening Intention to Use E-Samsat Services for Motor Vehicle Taxpayers in Sidoarjo

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Service has several meanings depending on the area of expertise and point of view in defining it, although the development of services is not new to the extent that information and communication technology facilitates the acceleration of the growth of a new facility (Agarwal, Thakur, & Chauhan, 2017). Many companies have moved or are planning to move their conventional services and goods to electronic services. It is crucial to know the characteristics of each automated service and then evaluate the electronic services (Taherdoost, Sahibuddin, & Jalaliyoon, 2014). As a form of providing the best service and seeing the demands of modern society that information and communication technology innovation has influenced the behavior of citizens (Gasova & Stofkova, 2017; Kesa, 2018).

Ikhtisar Lengkap   
Penulis: Rita Ambarwati / Mudji Astuti / Rohman Dijaya

Penerbit: Pustaka Rumah C1nta
ISBN: 9786239327224
Terbit: April 2020 , 79 Halaman

BUKU SERUPA













Ikhtisar

Service has several meanings depending on the area of expertise and point of view in defining it, although the development of services is not new to the extent that information and communication technology facilitates the acceleration of the growth of a new facility (Agarwal, Thakur, & Chauhan, 2017). Many companies have moved or are planning to move their conventional services and goods to electronic services. It is crucial to know the characteristics of each automated service and then evaluate the electronic services (Taherdoost, Sahibuddin, & Jalaliyoon, 2014). As a form of providing the best service and seeing the demands of modern society that information and communication technology innovation has influenced the behavior of citizens (Gasova & Stofkova, 2017; Kesa, 2018).

Pendahuluan / Prolog

Preface
Praise the presence of Allah SWT for its abundance of grace and grace so that the monograph of Strengthening Intention to Use E-Samsat Services for Motor Vehicle Taxpayers in Sidoarjo has been completed. This monograph is the result of research on strengthening of motor vehicle tax mandatory in increasing the use of e-samsat on improvement quality of samsat services in sidoarjo. Thank you to all parties who have helped in the completion of this monograph. We realize that there are still deficiencies in this monograph that criticism and suggestions for the improvement of this book are desirable. Hopefully this book can provide benefits for further research and for all those who need it.

Penulis

Rita Ambarwati - Rita Ambarwati merupakan dosen tetap Fakultas Bisnis Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo yang mengampu beberapa mata kuliah diantaranya: manajemen operasional, riset operasi, manajemen pemasaran, strategi pemasaran. Putri ke-4 dari pasangan bapak H. Sudarso dan Ibu Hj. Sri Asmaningwati ini lahir di Surabaya, 07 April 1980 yang mengawali kariernya sebagai praktisi perbankan tahun 2000 – 2012 dan menjadi trainer dan dosen manajemen operasional sejak 2017. Latar belakang pendidikan peneliti antara lain: S-1 Manajemen, Universitas Wijaya Putra di Surabaya (lulus tahun 2003). S-2 Magister Manajemen Teknologi, ITS 10 Nopember Surabaya (lulus tahun 2011), dan S-3 Program Doktor Ilmu Manajemen, Universitas Brawijaya di Malang (lulus tahun 2014). Penulis terlibat dalam penelitian dan pengabdian kepada masyarakat baik didanai oleh Ristekdikti maupun dana mandiri tentang strategi pengembangan produk dan tema manajemen operasional dalam industri.
Rohman Dijaya - Rohman Dijaya, S.Kom., M.Kom. merupakan dosen tetap Fakultas Sains dan Teknologi, Universitas Muhammadiyah Sidoarjo yang mengampu beberapa mata kuliah diantaranya: Pengolahan Citra Digital, Grafika Komputer dan Kecerdasan Buatan. Putra pertama dari pasangan bapak Ambyah dan Ibu Rokhmah ini lahir di Gresik, 23 April 1990 yang mengawali kariernya sebagai praktisi Teknologi Informasi tahun 2010-2017 dan menjadi trainer dan dosen Teknik Informatika sejak 2016. Latar belakang pendidikan penulis antara lain; S-1 Teknik Informatika, Universitas Muhammadiyah Gresik di Gresik (lulus tahun 2013).

Daftar Isi

Sampul
Halaman Sampul
Hak Cipta
Kata Pengantar
Daftar Isi
Abstract
Chapter I Introduction
     1.1. Background
Chapter II Literature Review
     2.1. East Java Regional Revenue Agency
          2.1.1. Vision and Mission
          2.1.2. Organizational Structure
          2.1.3. Main Tasks and Functions
     2.2. E-Samsat East Java
     2.3. Vehicle Tax
     2.4. Structural Equation Modeling (SEM)
     2.5. Partial Least Squares (PLS)
     2.6. Literature Review
     2.7. Operational Definition
Chapter III Research Methodology
     3.1. Conceptual Framework and Research Hypothesis
     3.2 Measurement
Chapter IV Result and Discussion
     4.1 Research Object
     4.2. Improvement of East Java e-Samsat Services
Chapter V Conclusion
Reference
Author  Biography
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