The Measurement of Public Service Performance Toward Government Institution

Every government institution or agency in Indonesia has an obligation to provide public services so that people's welfare can be realized. Government services are essentially held to provide services to the community and create conditions that allow each member of the community to be able to develop their abilities and creativity in order to achieve common goals. Public service is every activity carried out by the government to a number of people who have every activity that is beneficial in a collection or unity, and offers satisfaction even though the results are not physically tied to a product. Public service is the provision of services (serving) the needs of other people or people who have an interest in the organization in accordance with the basic rules and procedures that have been determined. Based on the understanding of public services that have been explained above, then in this study it can be concluded that public services are any activities carried out by the government in order to serve the needs of the community, whether those services in the form of goods, services or public administration, directly or indirectly, in accordance with applicable legal procedures for the attainment of community welfare.